Strategic Customer Success Manager

Austin, Texas, United States | Customer Success | Full-time | Fully remote

Invicti, a global leader in web security, is looking for an Strategic Customer Success Manager to join our growing team. Our Strategic Customer Success Manager role is a fantastic opportunity if you are a customer-focused professional with SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. 
Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. 

What You’ll Be Doing:,

  • Lead all post-sales activities for Netsparker's customers through strong relationship-building, product knowledge, planning, and execution
  • Act as the voice of the customer within Netsparker
  • Work cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
  • Retain long-term partnerships by independently renewing and expanding successful customers
  • Dominate quarterly metrics concerning customer retention, price increase, and upselling
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conduct Quarterly Business Reviews in order to drive positive customer outcomes
  • Independent analysis of data in order to discover insights that drive recommendations for clients
  • Track accounts to identify churn risks and working proactively to mitigate such risks

 What You'll Need:

  • A minimum of 3-4 years of experience within a Customer Success, Account Management, or Enterprise Sales role
  • Experience building relationships with enterprise-level clients
  • Familiarity with managing complex customer renewals and upsells
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
  • Willingness to travel to customer locations

 Why Invicti?

  • Work life integration is deeply important to us – we have frequent office events and team outings
  • Open PTO - no bartering for days off you don’t technically have
  • Office environment that cultivates creativity through an open and collaborative workspace
  • 100% employer paid Health on core plans
  • Casual dress all-day, everyday
  • Kitchen stocked daily with tasty snacks, fruit, and drinks
  • Culture that emphasizes personal and professional growth
  • Invicti is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.